Emotional Intelligence

Building Emotional Intelligence for Success (101)

Successful communication is more complicated than most people assume.  Ineffective communication leads to confusion, conflict, impaired cooperation and damaged relationships. Learning the art of constructive communication gives us a chance to share ideas, convey understanding and improve the effectiveness of working together on a common goal. You will learn to:

  • Examine the communication process for transferring thoughts and ideas 
  • Understand the complications that lead to miscommunication
  • Implement reflective feedback to ensure effective receipt of the messaging
  • Use techniques that can turn assumptions into facts
  • Choose the words or phrases that trigger positive reactions
  • Implement simple tools that warn you of potential conflicts
  • Minimize or repair the damage when communication goes awry

Using Emotional Intelligence to Address Internal Distress (201)

Successful communication is impossible if the message isn’t received with the intended purpose. It is helpful for the listener/receiver to be open, attentive, interested and aware. You will learn to:

  • Understand the basics of successful communication
  • Define Active Listening and why it matters
  • Learn a Chinese perspective on effective listening
  • Overcome the barriers that impede communication success
  • Use FOUR steps to enhance your active listening skills